Advice & Insight
Reflections on customer advisory boards, customer relationships, and what it takes to strengthen them both.
Looking for a complete primer on advisory boards? Read The Expert Guide to Powerful Customer Advisory Boards.
How to Extend Your Customer Advisory Board's Value
How do you extend the value of a customer advisory board beyond those who participate in the meeting room to the rest of your organization? Here are a few of the most common challenges we see, and some recommendations to tackle them.
Listening and Acting: The Virtuous Circle of Engagement
Listening and acting are two concepts that are absolutely critical to the health and longevity of customer advisory boards.
Musings on Coffee and Customer Input
Sometimes we need that small burst of encouragement to snap us out of the blur of the status quo.
Learn the strongest boards’ five characteristics—and the methods behind them.
Set up a new board for success
Diagnose and improve an under-performing board
Make a successful board even better